Return Policy

Overview of how returns and issues are handled for framed art prints ordered through Bbelur.

Made-to-order works

Each framed print is produced on demand for the specific order. Because of this, sales are final once production begins.

Damaged or defective items

If your artwork arrives damaged in transit or with a clear production defect, contact the studio within 7 days of delivery. Please inculde your order number and photos of: the outer packaging (all sides), the inner packaging, the damage/defect on the artwork and frame.

If the issue is confirmed, we will arrange a replacement or another appropriate remedy.
Keep original packaging until the review is complete.

Color and display differences

Colors may vary slightly between on-screen previews and physical prints due to differences in screens, calibration, lighting, and materials. These normal variations are not considered defects.

Order changes and cancellations

Requests to change or cancel an order must be made as soon as possible. Once an order has been sent into production (printing or framing has started), it may no longer be possible to modify or cancel it.

Questions

For questions about this policy or a specific order, contact by email.